Shipping policy

Shipping Policy

Thank you for shopping at Jays Pet Store! We're committed to getting your pet supplies to you as quickly as possible.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery Times

Standard Shipping (5–7 business days): Rates calculated at checkout

Expedited Shipping (2–3 business days): Rates calculated at checkout

Free Shipping We offer free standard shipping on orders over $100

Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

International Shipping We ship worldwide! Delivery times for international orders are typically 7–21 business days depending on your location. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.

Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date and we will make it right.

Contact Us If you have any questions about your order, please reach out to us at mcintyrejordan460@gmail.com or 6077310263